TROVE FAQ

Q: What is TROVE?
A: TROVE is a private concierge service for select households. We provide complimentary pickups of clothing and household items, ensuring they are thoughtfully repurposed through trusted resale and donation partners.

Q: Who is TROVE designed for?
A: TROVE is exclusively available to select high-income households who value convenience, and their own time. We are not a public donation service — we operate as a private lifestyle concierge.

Q: How does the pickup process work?
A: It’s simple:

1. Schedule your pickup at a time that works for you.
2. Place your items in bags or boxes — no sorting required.
3. Our team arrives promptly to collect your items.
4. We ensure each item is thoughtfully placed into resale or donation channels.
    

Q: Do I need to prepare my items in a special way?
A: No special preparation is required. Simply place your items in bags or boxes. Our team will handle the rest.

Q: Do I need to be home during the pickup?
A: No. Many clients prefer to leave items in a designated area (i.e front door, side of the home, near the gate). If you prefer, you may also meet us personally.

Q: What types of items can TROVE pick up?

A: We accept:

• Gently used clothing (Men's, Women's and kids)
• Gently used Shoes and accessories
• Baby clothing and gear
   

Q: Are there items TROVE does not accept?
A: At this time, TROVE does not accept furniture, appliances, or hazardous materials.

Q: What if I'm unsure about an item?
A: If unsure, contact us via email, phone or text and we will be able to offer a more direct answer, thank you.

Q: How do I know my donations are handled responsibly?
A: TROVE only partners with vetted resale channels and trusted charities. Items are either resold or donated to organizations we have personally approved.

Q: Is my information kept private?
A: Absolutely. Discretion and confidentiality are central to TROVE. We never share client information. This service is for select households and we want to make sure that loyalty and privacy are a big part of our brand with our clients.

Q: Is TROVE available in my area?
A: TROVE currently serves select neighborhoods in Orange County, CA only.

 Q: I don’t live in Orange County, CA. Can I still use TROVE?
A: At this time, TROVE serves only select neighborhoods within Orange County, CA. If you are unsure whether your household is within our service area, please reach out through our contact form and our team will gladly confirm. We are expanding to additional communities in the near future, and you may join our waitlist to be among the first notified when TROVE becomes available in your area. 

Q: Do I need to be a member to use TROVE?
A: No. TROVE offers complimentary pickups as long as your home is within our operational region.

Q: What happens to the items after they are picked up?
A: Items are carefully reviewed. Some are resold through resale channels, while others are donated to local trusted partners, ensuring every item finds a meaningful second home.

Q: Does TROVE support charities?
A: Yes. TROVE actively partners with charitable organizations to extend the impact of your donations. Your household helps create a ripple effect of good.

Q: How do I book a pickup?
A: Simply visit our website and click Reserve My Pickup. Appointments are limited each week, so we encourage scheduling early.

Q: How often can I schedule a pickup?
A: Most households schedule pickups bi-weekly if they are looking to clear their home more quickly. Others schedule monthly or seasonally. However, you may request pickups more frequently if needed, as long as their are time slots available.

Q: Why does TROVE say “Not for Everyone”?
A: TROVE is designed as an exclusive service for households who value privacy, discretion, and convenience. By remaining selective, we can provide a better experience.